Here you'll find answers to some of the more commonly asked questions.
Q: How do I book a course?
A: To book your course go to Courses on our Training section of the Website and select the course you are interested in and then the event you wish to attend. If you need help please contact our training team at firstname.lastname@example.org
Q: Not sure which course is right for you?
A: Contact our training team at email@example.com for more information.
Q: How can I pay for LABC training?
A: You can pay by:
• Credit card
• Pre-Pay (available to LABC members only)
Q: What is LABC Pre-Pay?
A: The flexible LABC Training 'Pre-Pay' system allows you to pay in advance for training as a way to secure training during subsequent months or years. This is offered in response to member demands to support the long term planning of training and to manage activity between financial years. You can decide to spend money on training now - and we will invoice you - before you decide exactly which courses you want to book. Your account will be kept in credit with statements supplied to show deductions as you make bookings. This facility means that members can secure training from this financial year but keep the flexibility to decide which staff will attend particular courses at particular venues. You can of course also pay for LABC residential conference places using pre-pay.
How 'Pre-Pay' Works:
The LABC 'Pre-Pay' facility is exclusive to LABC members. You decide how much you wish to pre-pay and contact the LABC accounts team who will arrange invoicing. VAT is payable at the prevailing rate. Download and complete the simple Pre-Pay Form and then decide which courses you would like to book. Remember that arranging an in-house course at your own venue might be the most cost effective way for your staff to attend.
Q: What do I need to bring with me to the course?
A: Once you are booked and confirmed on the course, Joining Instructions will be sent to you. The instructions will outline what you need to bring with you on the day.
Q: What do I do if I want to attend a course but there are none in my region?
A: Email the training team at firstname.lastname@example.org
Q: What is the dress code?
A: All courses have a "smart casual" dress code.
Q: Who will be running the course?
A: The name of your trainer will be included in displayed on the course event page and in the what's on calendar.
Q: Will I receive confirmation of my booking?
A: You will be sent an email as soon as we receive your online booking form. Approximately one week before the course you will receive Joining Instructions confirming your place on the course.
Q: What if I haven't received the Joining Instructions?
A: If you haven't received your instructions one week before the course, please contact our Training team on 0207 091 68 60 or email email@example.com
Q: Can I transfer my place to someone else?
A: Yes. A delegate can transfer his or her place to another person within the same organisation. Please advise LABC of any name changes as soon as possible.
Q: Will lunch be provided?
A: Lunch will be provided on all full-day courses. Half-day courses do not include lunch.
Q: What is a purchase order number?
A: A purchase order is a document sent to a supplier, authorising purchase of a product to the customer at a specified price and terms. The creation of a purchase order creates a legally binding contract and most council's finance departments will not pay invoices without valid purchase order numbers.
Q: Where do I send my purchase order number?
A: Send your purchase order number via email to firstname.lastname@example.org
Q: Will my invoice need to be paid before I attend a course?
A: Yes. Full payment is required prior to attending any course.
Q: Will my course count towards my CPD?
A: Yes. All full-day courses count as 6 CPD hours and all half-day courses count as 3 hours.
Q: Who do I contact if I have invoicing queries?
A: Please contact our accounts team by email at email@example.com or by phone on 020 7091 6860.
Q: What are LABC's booking terms and conditions
A: You can view the LABC terms and conditions here: Terms and Conditions
Q: What is CPD?
A: CPD is a way to maintain essential professional knowledge and skills through a structured approach to learning. LABC will provide CPD (Continuous Professional Development) certificates for all training courses and conferences.